At Instrovate Technologies in Dubai, we are committed to delivering high-quality training programs and digital materials. Please read this policy to understand how returns, refunds, and cancellations are handled for purchases made through our website, https://www.instrovate.com.
1. General Conditions
- This policy applies to all training programs, digital products, and services offered on our platform.
- By purchasing any course or service, you agree to the terms outlined in this policy.
- All payments are securely processed through Stripe. Refunds will be credited to the original payment method used at checkout.
2. Refund Policy
a) Digital Products and Services (Non-refundable):
- Due to the nature of digital content, including online courses and training materials, all sales are final, and we do not offer refunds for downloaded or accessed materials.
- If you experience technical difficulties or are unable to access the purchased content, please contact us at support@instrovate.com, and we will assist in resolving the issue.
b) Training Programs (Conditional Refunds):
- If you enroll in a live training or mentorship program and wish to cancel, a refund will be provided only if:
- You cancel within 7 days of purchase.
- You have not accessed or participated in more than 10% of the program content or sessions.
- Refunds are not provided for missed live sessions, but we may offer access to recorded content when available.
3. Cancellation Policy
a) User-Initiated Cancellations:
- You may request to cancel your enrollment within 7 days of purchase by contacting support@instrovate.com.
- Cancellations after the 7-day window or after accessing more than 10% of the program content will not be eligible for a refund.
b) Cancellations by Instrovate:
- We reserve the right to cancel or reschedule any program due to unforeseen circumstances (e.g., instructor unavailability). In such cases, you will be offered either:
- A full refund, or
- The option to transfer your enrollment to a future session.
4. Refund Process
- Refund requests must be submitted to support@instrovate.com with your order details and reason for the request.
- Approved refunds will be processed within 7-14 business days and will be credited back to the original payment method via Stripe.
- Refunds will be made in the currency of the original transaction. Any currency conversion costs are borne by the customer.
5. Non-Refundable Items
Certain items are non-refundable under all circumstances, including:
- Downloadable digital products (e.g., e-books, training materials).
- Certificates of completion once issued.
6. Exceptions
- Refunds for promotional or discounted programs are subject to additional conditions and may not be eligible for full refunds.
- Users who violate our Terms and Conditions may not be eligible for refunds.
7. Contact Us
For any queries or support regarding refunds, cancellations, or any other related issue, please contact us at support@instrovate.com.
